• Thread Who can import the NAE*.xml files to a NAE point schedule.xls?Who can import the NAE*.xml files to a NAE point schedule.xls?

Hello, I have a customer who wants to create a spread sheet from their existing database of an ADS and 8 NAE's. I know that the NAE*.xml files exported from SCT can be imported to the NAE Point Schedule.xls. Where ca...
created by baileth
• Thread Graphics Generation Tool question concerning Room Control Modules.Graphics Generation Tool question concerning Room Control Modules.

Im trying to generate a Room Control Module (multiple rooms) in the GGT tool so that when I click on a room status all relevant setpoints for that room show in the Control Module. Ive linked the temperature to the r...
• Thread Help Negative sup temps intermitant (-425.9F), (-312.3F),Help Negative sup temps intermitant (-425.9F), (-312.3F),

Dear Sir/Madam; After a project was completed some month ago I have noticed after the download I received the following unreliable alarms.   Sup and Ret Temps in (-425.9F, (-312.3F).     My concern ...

hello , i forgot my admin password of our dvn 5000 i read on the manual the procedure to reset but i cant login to the ftp site because the user and pass of the ftp written on manual are not good. Someone can help m...
created by stecov

Hello partners,   Actually I have a DVN 5000, and its running, but the DVN have the camera configuration of the latest user, now I want to apply my new parameters but it have some user accounts, and I don't have...
• Thread Metasys 6.5 patch installMetasys 6.5 patch install

Trying to install patch for Metasys 6.5 security vunerability getting   -2147467259 [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
created by kraziee

Dear Friends,     After installing the 6.5 SCT software; is there a defualt password for basic & standard access?   This is a new installation on a standalone laptop.     Thanks,  ...
created by jgutierrez
• Thread 6.5 SCT Error - Installation6.5 SCT Error - Installation

Dear Friends,   Does anybody understand what this error means?   C:\inetpub\wwwroot\MetasysIII\Tool\Web.config.temp   4-16-2015 14:59:11:1829704 ERROR - there was a problem updating the File C:\in...
• Thread Control Metasys Alarming - Selected SitesControl Metasys Alarming - Selected Sites

Friends,   I have just created a new user profile and added only the device objects needed for this user. The user does not have the entire campus, but continues to get all the alarms   How do I eliminate...
• Thread VAV Selection toolVAV Selection tool

I found a VAV selection tool I thought would help me design a project only to find out it required a user name and password. How many times and places do I need a user name and password to get links open in here? Fr...
• Thread trend history losttrend history lost

I have a costumer witch has an ADX with validated environments. the issue is he lost all the trend data witch are recorded before 1st of January 2015. any idea how to retrieve it?@
• Thread Metasys M5 systemMetasys M5 system

Hi everyone, I'm maintaining Metasys M5 system. I having a problem with my NC (NCM350) after replacing the backup battery, it's seem no communication between NC and Direct Digital Controller (DDC). I do understand th...
• Thread Show only active Alarm?Show only active Alarm?

Is there a way to create a summary definition or saved query to show only the active alarms? I want to have a report that is generated each morning when the building operator comes in for work.   Thanks,   ...
• Thread to retrieve backup datato retrieve backup data

dear sir/madam, i just replace backup battery for metasys NCM350, when i on the system it seem that the NC cant communicate with DDC. So, what should i do to solve this problem? anyone please help me..
created by zazrie

hi everyone,        i've worked in a JCI ABCS for 3 years,earnestly request someone could send me a GGT,my email is 601932868@qq.com, thanks!        &...
created by 蓉城小哥
• Thread I have an NAE 35 ver 5.1.0.4400 cannot upload to SCT.I have an NAE 35 ver 5.1.0.4400 cannot upload to SCT.

I have an NAE 35 ver 5.1.0.4400 cannot upload to SCT. Gives an error on a graphics file (902). Tried to delete graphic it then errors on the next graphic(902) anyone know how to resolve this issue without deleting all...
• Thread The update is cancelled since all communication failed. - tried Host Name (NAE00108D04B558) but received this error: No such host is known.  (Is the Host Name spelled correctly?)"The update is cancelled since all communication failed. - tried Host Name (NAE00108D04B558) but received this error: No such host is known.  (Is the Host Name spelled correctly?)"

The update is cancelled since all communication failed. - tried Host Name (NAE00108D04B558) but received this error: No such host is known.  (Is the Host Name spelled correctly?)" Is it possible to downgrade fro...