I posted a question, what are helpful and correct answers?

    When a community member replies to your question, you have the option to mark their answer as correct or helpful. Taking the time to do this will help encourage other community members to participate in the community and if you posted a question, it will help other members who have the same question find the best answers.

     

    To mark an answer as correct:*

    1. Log in and go to the discussion thread. If you received a notification email, you can also click in the email to go to that thread. You’ll also be able to find the thread by selecting Inbox or going to your profile and selecting Content > Authored.
    2. In the thread, find the reply that contains the solution and select Correct Answer.

     

    Only one reply to a question can be selected as Correct Answer.

     

    To mark an answer as helpful:*

    1. Log in and go to the discussion thread. If you received a notification email, you can also click in the email to go to that thread. You’ll also be able to find the thread by selecting Inbox or going to your profile and selecting Content > Authored.
    2. In the thread, find the reply that contains the solution and select Actions > Mark as Helpful.
    3. Repeat step #2 until all replies that were helpful, up to five per question, are marked as helpful.

     

    If you mark a reply as correct, it will display below your original post. All replies selected to be helpful will appear as links below the original post within the Helpful tag.

     

    * Revised 6/5/14 for the 2014 upgrade and effective on 6/6/14.